Returns & Exchanges
At KMM & Co., we stand behind our handcrafted leather goods and want you to be completely satisfied with your purchase. If your item isn't quite right, we offer returns or exchanges on unused, non-customized products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the leather is protected to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Quality Inspection & Refund
Once our artisans inspect the returned item to ensure it is in original condition, we will process your refund or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing